FlashPoint offers four Server Management plans that include critical monitoring and maintenance required on a
regular basis. All of our plans include a dedicated Account Manager. For servers that require additional management, up to 35%
discounted on-site support is available.
| Features/Plan Type |
Basic |
Professional |
Premium |
Enterprise |
| Prices Monthly Per Server |
$25 |
$75 |
$125 |
$150 |
| 24/7 Support |
| 24x7x356 Monitoring & Automated Reporting |
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| Dedicated Account Manager |
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| Assigned Account Technician |
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| Guaranteed Response Time |
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4 Hours |
2 Hours |
1 Hour |
| Unlimited Phone Support |
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| Unlimited Remote Control Support |
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| Microsoft Application Support |
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| Priority Case Handling |
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| Discounted On-Site Hourly Charge |
|
10% Discount |
20% Discount |
35% Discount |
Emergency After Hours Support
(6pm - 8am M-F, Sat/Sun) |
|
10% Discount |
20% Discount |
35% Discount |
| 3rd Party Vendor Mangement |
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| Maintenance |
| Online Asset Management |
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| Online Ticket Support System |
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| Automated Server Optimization |
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| Event Log Monitoring |
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| Log File Maintenance |
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| Drive Space Monitoring |
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| Security |
| Anti-Virus Software Management |
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| Software Patch Management |
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| Anti-Virus License, upon request |
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| User Account Administration |
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| Virus Definition & Prevention |
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| File Sharing Permission Adminstration |
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| Security Administration |
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| Additional |
| Must subscribe to 1 Server Gold Package |
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| Must subscribe to a min. of 6 workstations |
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| Managed PC Local Back-up |
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Add $25 |
Add $25 |
Add $25 |
FlashPoint has been very easy & accommodating to work w 
