FlashPoint provides a complete solution for supporting and managing the overall health of each computer in
your company. FlashPoint’s support plans ensure that your computers are functioning properly, protected, and secure against
technology threats and disasters. Computers are in your office to help you run more efficiently and FlashPoint ensures that is possible
around the clock.
FlashPoint offers PC Management in four plans that range from basic monitoring to full support, including after hours support.
| Features/Plan Type |
Basic |
Professional |
Premium |
Enterprise |
| Prices Monthly Per Computer |
$5 |
$15 |
$35 |
$65 |
| 24/7 Support |
| 24x7x356 Monitoring & Automated Reporting |
 |
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| Dedicated Account Manager |
|
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| Assigned Account Technician |
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| Guaranteed Response Time |
|
4 Hours |
2 Hours |
1 Hours |
| Microsoft Application Support |
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| Priority Case Handling |
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| Unlimited Phone Support |
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| Remote Control Support |
|
5 incidents/ mo. |
20 incidents/ mo. |
Unlimited |
| Discounted On-Site Hourly Charge |
|
10% Discount |
20% Discount |
35% Discount |
Emergency After Hours Support
(6pm - 8am M-F, Sat/Sun) |
|
10% Discount |
20% Discount |
35% Discount |
| Remote Control Capability |
|
Add $5 |
|
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| Handheld Support |
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| 3rd Party Vendor Mangement |
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| Maintenance |
| Online Ticket Support System |
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| Automated Desktop Optimization |
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| Automated Spyware & Adware Removal |
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| VPN Client Management |
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| Security |
| Anti-Virus Software Management |
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| Software Patch Management |
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| Anti-Virus License, upon request |
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| Anti-Spyware Subscription, upon request |
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| Additional |
| Must subscribe to 1 Server Gold Package |
|
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|
|
| Must subscribe to a min. of 6 workstations |
|
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|
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| Managed PC Local Back-up |
|
Add $25 |
Add $25 |
Add $25 |
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